I have checked my Gmail setup and there are no blocks on Webroot emails which means that the issues are at the Webroot/OpenText end. However my Gmail account (also the same one registered to the Keycode) successfully receives messages when someone posts a response in a Webroot Community thread. Something is blocking emails from Webroot Support and there is nothing in the Spam/Junk Mail folder. ![]() Thanks for posting about like there is a problem receiving emails from Webroot Support, especially as reporting similar problems. I’ve had the same email address for years. Is the popup fiasco is solved, will it stop now? Since a banner is not a popup, I’m hoping you’re going to say yes, the popup will stop now. I see the email supposedly sent to me after 10 days reads “a banner will continue to occur off and on throughout the year” and “cannot be turned off for single users.” I hope they don’t mean that popup is going to continue. Even if the email had arrived to the email address you’ve had for me for years, it took them 10 days to respond? That’s a week and a half after I requested help.I have spent hours on this now trying to figure out a matter I never should have had to do in the first place. Webroot corporation should have migrated their clients’ data themselves anyway - not asked their clients to do it.I’ll do that right away! No sign of phishing there! Sure, mysterious popup demanding info for a company that already has my key code and password, sounds believable to me. All I got was a highly suspicious popup asking me to enter my key code and password again to “create a new account.” Um, gee. Who trusts a popup asking for their data when a company already has their data?! I have now set up a new account, but I never got a message from your company saying any such thing would be legitimate. I should have gotten some initial notification from Webroot explaining that this would even need to be done.I’m still angry as a customer, for three reasons: OpenText NetIQ Advanced Authentication Tips & Info 0.OpenText NetIQ Access Manager User Discussions 0.OpenText NetIQ Self Service Password Reset 0.OpenText NetIQ Advanced Authentication Discussions 0.OpenText NetIQ Access Manager Developer Discussions 0.NetIQ Access Manager Portfolio Tips & Info 0.Webroot® Legacy Products (2011 and Prior) 33. ![]() Webroot® SecureAnywhere™ - Antivirus for PC Gamers 553.Webroot® Security Awareness Training 57.Webroot® Business Endpoint Protection 1134.Webroot Mobile Security for Android 939.Webroot® Consumer/Business - for Macs 371.Webroot® SecureAnywhere™ - Complete 3830. ![]()
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